Energy Billing Logo Support / Contact


Refund Policy
All refunds are to be given solely at the discretion of the management. Contact us for details.

Terms of purchase
You are purchasing credit towards your energy use via our metering system installed in the selected property.
If your meter is a wireless meter, all heat credit purchases will be applied directly to your heat meter within 24 hours.
Otherwise, all manual credits will be available within an hour and need to be applied within 12 months of the purchase date or they will expire and your credit\debit card will be refunded.

• Energy Billing Ltd, Mansfield Office, Unit 1, Joseph Court, Burma Road, Blidworth, Nottinghamshire, NG21 0RS • Tel: +44 (0) 1623 880949 • Email:* • Company №:6715419 • v4.0 •
*Please note that emails sent to us with regards to a property must include the property address so we can respond appropriately •